Legal
Terms of Service
Effective October 26, 2026
These Terms of Service (the “Terms”) are a binding agreement between Auto Lab AI, Inc, a Delaware corporation (“Auto Lab,” “we,” “us,” or “our”) and the organization or individual that accesses or uses the Service (“Customer,” “you,” or “your”). They govern your access to and use of the Auto Lab website, web and desktop applications, command-line tools, application programming interfaces, messaging integrations, and artificial intelligence agents, together with all related software and services we make available (collectively, the “Service”).
Please read these Terms carefully. By accepting an invitation, creating an account, or accessing or using the Service, you agree to be bound by these Terms and acknowledge our Privacy Policy. If you do not agree, do not access or use the Service.
1. Agreement and order of precedence
1.1 Who is bound
If you use the Service on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and “Customer,” “you,” and “your” refer to that entity. Each individual whom Customer permits to use the Service under its account (an “Authorized User”) must comply with these Terms, and Customer is responsible for their compliance.
1.2 Written agreements
If Customer and Auto Lab have signed an order form, design partner agreement, master services agreement, or other written agreement that references the Service (an “Order Form”), that Order Form forms part of these Terms. If an Order Form conflicts with these Terms, the Order Form controls with respect to its subject matter.
1.3 Privacy Policy
Our Privacy Policy describes how we collect, use, and disclose personal information in connection with the Service and is incorporated into these Terms by reference.
2. Eligibility and access
The Service is intended for businesses and professionals and is not intended for personal, family, or household use. You may use the Service only if you are at least 18 years old (or the age of majority where you live), are able to form a binding contract, and are not prohibited from receiving services under applicable law, including United States export control and economic sanctions laws.
Access to the Service is currently by invitation. Subject to any commitments in an Order Form, we may grant, limit, condition, or withdraw access to the Service or to any feature of it at our discretion.
3. Accounts and organizations
You must provide accurate and complete information when you create an account and keep it up to date. You are responsible for safeguarding your sign-in credentials and for all activity that occurs under your account, and you must notify us promptly at hello@auto-lab.ai if you become aware of any unauthorized access to or use of your account.
The administrators of an organization may invite and remove Authorized Users, assign roles and permissions, and access and manage the goals, data, and settings within that organization. Auto Lab may rely on instructions given by an administrator as instructions of Customer.
4. The Service
4.1 Description
Auto Lab provides artificial intelligence agents that pursue business goals that you define. Depending on how you configure it, the Service may research your business and market, propose a strategy for your approval, plan and carry out projects and recurring routines, use tools and connected accounts, communicate through supported channels, and report results and requests for your decision.
4.2 Early access and beta features
The Service is under active development. Features identified as early access, preview, beta, experimental, or similar (“Beta Features”) are provided for evaluation, may be changed or discontinued at any time, and may be less reliable than other features. Beta Features are provided “as is,” without warranty of any kind, and are excluded from any service level or support commitment.
4.3 Changes to the Service
We may update, improve, or otherwise modify the Service from time to time. If we discontinue a material feature of a paid Service, we will use commercially reasonable efforts to give you advance notice.
4.4 Usage limits
The Service may be subject to usage limits, including limits on goals, Authorized Users, storage, and the number or frequency of agent actions. We may throttle, queue, or suspend activity that exceeds those limits or that threatens the security or stability of the Service.
5. Agent actions and your responsibilities
5.1 Authorization
By setting a goal, approving a strategy, connecting an account, saving a credential, granting a permission, or otherwise instructing the Service, you authorize Auto Lab and its agents to take actions on your behalf within the scope of that authorization. Such actions may include reading and analyzing data from connected sources; sending email, chat, and text messages; browsing websites; creating, signing in to, and using accounts on third-party websites with the email address and credentials you provide or connect; creating and editing files and code; and scheduling work to run at later times without further prompting.
5.2 Your controls
The Service provides controls to review proposals, require approval before certain actions, pause or stop goals, projects, and routines, disconnect accounts, and revoke saved credentials. You are responsible for configuring these controls appropriately for your use and for monitoring the activity of your agents.
5.3 Responsibility for agent actions
Actions that an agent takes within the authority you have granted are taken at your direction and on your behalf, and as between you and Auto Lab you are responsible for them, including communications sent in your name or on behalf of your organization. You are responsible for obtaining all rights, permissions, and consents required for the agents to access the accounts, systems, and data you connect and to contact the people they contact on your behalf.
5.4 Compliance with laws and third-party terms
You are responsible for ensuring that your use of the Service, including the actions agents take on your behalf, complies with all applicable laws and regulations, including those governing commercial email, telemarketing, text messaging, privacy, data protection, consumer protection, and intellectual property, and with the terms of any third-party service that the agents access on your behalf.
5.5 High-risk uses
You may not use the Service to make, or as the sole basis for, decisions that produce legal or similarly significant effects on individuals, such as decisions concerning employment, credit, housing, insurance, education, or access to essential services, without meaningful human review. You may not use the Service in any environment where its failure could lead to death, personal injury, or severe physical or environmental damage.
6. Customer Data
6.1 Ownership
As between the parties, you retain all right, title, and interest in and to the data, content, files, and information that you or your Authorized Users submit to the Service, or that the Service collects from your connected accounts and sources on your behalf, together with Outputs (as defined in Section 7) (collectively, “Customer Data”).
6.2 License to Auto Lab
You grant Auto Lab and its service providers a worldwide, non-exclusive, royalty-free license to host, copy, store, transmit, process, display, and otherwise use Customer Data solely as necessary to provide, maintain, secure, and support the Service; to prevent or address service, security, or technical problems; to comply with law; and as otherwise described in our Privacy Policy or permitted by you.
6.3 No training on Customer Data
We do not use Customer Data to train or fine-tune generalized artificial intelligence models, and we do not sell Customer Data. The Service may keep notes, preferences, and similar learned material within your organization’s workspace so that your agents work better for you over time. That material is Customer Data, is used only for your organization, and can be reviewed and undone in the Service.
6.4 Your representations
You represent and warrant that you have provided all notices and obtained all rights and consents required for Auto Lab to process Customer Data as contemplated by these Terms, and that Customer Data and its use under these Terms will not violate any law or infringe, misappropriate, or violate any right of a third party.
6.5 Sensitive information
Unless an Order Form expressly permits it, you will not submit to the Service, or direct the agents to collect, protected health information, payment card data, government identification numbers, or other information subject to heightened legal protection, including special categories of personal data under the EU or UK General Data Protection Regulation.
6.6 Data processing
To the extent Auto Lab processes personal data contained in Customer Data on your behalf, Auto Lab acts as your processor or service provider. Upon request, Auto Lab will enter into a data processing addendum that meets the requirements of applicable data protection law.
6.7 Usage Data
Auto Lab may collect and analyze technical and usage information relating to the Service, such as logs, performance metrics, diagnostic data, and feature usage (“Usage Data”), and may use Usage Data to operate, secure, support, and improve the Service. We will not disclose Usage Data externally in a form that identifies you or any individual, except as described in our Privacy Policy.
7. Outputs
7.1 Ownership of Outputs
The Service uses artificial intelligence to generate text, analyses, plans, code, messages, and other material (“Outputs”). As between the parties, and subject to your compliance with these Terms, you own the Outputs, and Auto Lab assigns to you any right, title, and interest it may have in them.
7.2 Nature of Outputs
Outputs are produced by probabilistic systems and may be inaccurate, incomplete, outdated, or objectionable, and may not be unique; similar Outputs may be provided to other customers. Outputs do not represent the views of Auto Lab. You are responsible for evaluating Outputs, including through human review where appropriate, before relying on, publishing, or acting on them.
7.3 No professional advice
Outputs are not legal, financial, tax, medical, or other professional advice. You should consult a qualified professional where such advice is needed.
8. Acceptable use
You will not, and will not permit any Authorized User, agent, or third party to, use the Service to:
- violate any applicable law, regulation, or court order, or infringe, misappropriate, or violate the intellectual property, privacy, publicity, or other rights of any person;
- send unsolicited bulk or commercial messages, or any message that does not comply with applicable laws governing commercial email, telemarketing, or text messaging;
- access any account, system, network, or data without authorization, or circumvent any access control, authentication, or security measure of the Service or of any third party;
- impersonate any person or entity, misrepresent your identity or affiliation, or engage in fraudulent, deceptive, or manipulative practices;
- harass, threaten, defame, or abuse any person, or create or distribute content that is unlawful, hateful, violent, sexually explicit, or that exploits or endangers minors;
- create, transmit, or deploy malware, or carry out denial of service attacks, credential stuffing, or similar attacks;
- interfere with or disrupt the integrity or performance of the Service, or probe, scan, or test the vulnerability of the Service without our prior written consent;
- copy, modify, reverse engineer, decompile, or attempt to derive the source code, models, or underlying components of the Service, except to the extent this restriction is prohibited by law;
- use the Service or any Output to build a competing product or service, or to train artificial intelligence models that compete with the Service; or
- sell, resell, sublicense, lease, or otherwise make the Service available to any third party, except as expressly permitted in an Order Form.
We may investigate suspected violations of this Section and may remove content, pause agents, or suspend or terminate access as described in Section 14.
9. Third-party services
The Service works with products and services that Auto Lab does not own or control, such as the business applications you connect, the websites the agents visit, and artificial intelligence providers (“Third-Party Services”). Your use of a Third-Party Service is governed by your agreement with its provider. When you connect a Third-Party Service, you authorize Auto Lab to access, retrieve, and exchange data with it on your behalf as necessary to provide the Service.
Auto Lab does not endorse and is not responsible for Third-Party Services, including their availability, security, or handling of data. If a Third-Party Service changes its features or stops making them available on reasonable terms, Auto Lab may stop supporting it without liability to you.
10. Fees and payment
10.1 Fees
Fees for the Service, if any, are set out in the applicable Order Form or in the pricing presented to you when you subscribe. During early access, Auto Lab may provide the Service, or parts of it, free of charge, and may begin charging for it after giving you reasonable advance notice.
10.2 Payment
Unless an Order Form states otherwise, fees are payable in United States dollars within thirty (30) days of the invoice date, or in advance through the payment method you authorize. You authorize Auto Lab and its payment processor to charge your payment method for all applicable fees. Except as expressly stated in these Terms or an Order Form, fees are non-cancellable and non-refundable.
10.3 Taxes
Fees exclude taxes. You are responsible for all sales, use, value added, withholding, and similar taxes associated with your purchase, other than taxes based on Auto Lab’s net income.
10.4 Late payment
If any undisputed amount is overdue, Auto Lab may, after giving you at least ten (10) days’ notice, suspend the Service until the overdue amount is paid.
11. Intellectual property
11.1 Auto Lab’s rights
Auto Lab and its licensors own all right, title, and interest in and to the Service, including all software, models, interfaces, and documentation, and all improvements to and derivatives of them, but excluding Customer Data. The Auto Lab name and logos are trademarks of Auto Lab. Except for the limited rights expressly granted in these Terms, no rights are granted to you, whether by implication, estoppel, or otherwise.
11.2 Your right to use the Service
Subject to these Terms and payment of any applicable fees, Auto Lab grants you a limited, non-exclusive, non-transferable, non-sublicensable right during the term to access and use the Service, and to permit your Authorized Users to do so, for your internal business purposes.
11.3 Feedback
If you provide suggestions, ideas, or other feedback about the Service (“Feedback”), you grant Auto Lab a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate the Feedback for any purpose without restriction or obligation to you. Feedback does not include Customer Data.
12. Confidentiality
“Confidential Information” means non-public information disclosed by one party (the “Discloser”) to the other (the “Recipient”) in connection with the Service that is designated as confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure. Customer Data is Customer’s Confidential Information. Non-public information about the Service, including its features, performance, and pricing, is Auto Lab’s Confidential Information.
The Recipient will use the Discloser’s Confidential Information only to exercise its rights and perform its obligations under these Terms; will disclose it only to its employees, contractors, advisors, and service providers who need to know it and are bound by confidentiality obligations at least as protective as those in this Section; and will protect it with at least reasonable care.
These obligations do not apply to information that (a) is or becomes publicly available through no fault of the Recipient; (b) was known to the Recipient without restriction before receipt; (c) is rightfully received from a third party without a duty of confidentiality; or (d) is independently developed without use of the Discloser’s Confidential Information. The Recipient may disclose Confidential Information to the extent required by law or legal process, provided that, where legally permitted, it gives the Discloser prompt notice and reasonable assistance in seeking confidential treatment.
13. Security
Auto Lab maintains administrative, technical, and physical safeguards designed to protect Customer Data against unauthorized access, use, alteration, and disclosure, including encryption of data in transit and encryption at rest of the website credentials and other secrets you save. Auto Lab will notify you without undue delay after becoming aware of a breach of security that results in unauthorized access to your Customer Data, as required by applicable law.
You are responsible for the security of your devices and accounts, for the credentials you use with the Service, and for the permissions you grant to agents.
14. Term, suspension, and termination
14.1 Term
These Terms take effect when you first accept them or use the Service and remain in effect until terminated. Each Order Form remains in effect for the term stated in it.
14.2 Termination
You may stop using the Service and terminate these Terms at any time by deleting your account or by notifying us, subject to any minimum term in an Order Form. Either party may terminate these Terms or an Order Form by written notice if the other party materially breaches them and does not cure the breach within thirty (30) days after receiving notice of it. Auto Lab may end free or early access use of the Service at any time by notice to you.
14.3 Suspension
Auto Lab may suspend your or any Authorized User’s access to the Service, or pause any agent, immediately if we reasonably believe that (a) you have breached Section 5 or Section 8; (b) your use poses a security risk to the Service or to any third party, or could expose Auto Lab to liability; (c) suspension is required by law; or (d) payment is overdue as described in Section 10.4. We will use reasonable efforts to notify you, to limit the suspension to what is necessary, and to restore access promptly once the issue is resolved.
14.4 Effect of termination
Upon termination, your right to use the Service ends and the agents stop acting on your behalf. For thirty (30) days after termination, Auto Lab will, upon your request, make your Customer Data available for export. Auto Lab will then delete Customer Data in accordance with our Privacy Policy, except for copies held in backups until they are overwritten in the ordinary course or as required by law. Fees accrued through the effective date of termination remain payable.
14.5 Survival
Any provision that by its nature should survive termination will survive, including Sections 6.4, 7, 10 (as to amounts owed), 11, 12, 14.4, and 15 through 20.
15. Warranties and disclaimers
15.1 Mutual warranty
Each party represents and warrants that it has validly entered into these Terms and has the legal power to do so.
15.2 Disclaimer
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS OR AN ORDER FORM, THE SERVICE, OUTPUTS, AND ALL RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, AUTO LAB AND ITS LICENSORS AND SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. AUTO LAB DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR FREE, THAT OUTPUTS WILL BE ACCURATE, COMPLETE, OR RELIABLE, THAT ANY GOAL WILL BE ACHIEVED, OR THAT ANY ACTION AN AGENT TAKES WILL PRODUCE A PARTICULAR RESULT.
16. Limitation of liability
16.1 Exclusion of certain damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, OR THE COST OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
16.2 Liability cap
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID AND PAYABLE BY CUSTOMER TO AUTO LAB FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY AND (B) ONE HUNDRED UNITED STATES DOLLARS (US$100).
16.3 Exceptions
THE LIMITATIONS IN SECTIONS 16.1 AND 16.2 DO NOT APPLY TO CUSTOMER’S PAYMENT OBLIGATIONS, TO CUSTOMER’S OBLIGATIONS UNDER SECTION 17, TO CUSTOMER’S BREACH OF SECTION 5 OR SECTION 8, OR TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
The parties agree that the limitations in this Section reflect a reasonable allocation of risk and are an essential basis of the bargain between them.
17. Indemnification
You will defend Auto Lab, its affiliates, and their respective officers, directors, employees, and agents against any claim, demand, suit, or proceeding brought by a third party arising out of or relating to (a) Customer Data; (b) your or your Authorized Users’ use of the Service in breach of these Terms or applicable law; or (c) actions taken by agents on your behalf within the authority you granted, and you will indemnify them against any damages, fines, penalties, and settlement amounts, and reasonable attorneys’ fees, finally awarded or agreed in settlement. This obligation does not apply to the extent a claim arises from Auto Lab’s breach of these Terms, gross negligence, or willful misconduct.
Auto Lab will give you prompt written notice of the claim, reasonable cooperation at your expense, and sole control of its defense and settlement, provided that you may not settle any claim in a manner that imposes any obligation or admission on Auto Lab without its prior written consent.
18. Governing law and dispute resolution
18.1 Governing law
These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
18.2 Informal resolution
Before starting a formal proceeding, a party must first send the other a written notice describing the dispute, and the parties will attempt in good faith to resolve it. If the dispute is not resolved within thirty (30) days after the notice is received, either party may start a formal proceeding.
18.3 Venue
The state and federal courts located in the State of Delaware have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and each party consents to the personal jurisdiction of, and venue in, those courts. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.
18.4 Waivers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, AND AGREES THAT ANY SUCH PROCEEDING WILL BE BROUGHT ONLY IN ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
19. Changes to these Terms
We may modify these Terms from time to time. If we make a material change, we will notify you by email to the address associated with your account, through the Service, or by posting a notice on this page at least thirty (30) days before the change takes effect, unless the change is required by law or concerns a new feature, in which case it may take effect sooner. Changes do not apply retroactively. By continuing to use the Service after a change takes effect, you accept the modified Terms; if you do not agree, you must stop using the Service. A change to these Terms does not modify a signed Order Form unless both parties agree in writing.
20. General
20.1 Entire agreement
These Terms, together with any Order Form and the documents they reference, are the entire agreement between the parties regarding the Service and supersede all prior and contemporaneous agreements, proposals, and representations on that subject. Terms in any purchase order or similar document are void.
20.2 Assignment
Neither party may assign these Terms without the other party’s prior written consent, except that either party may assign them without consent to a successor in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets or of the business to which these Terms relate. Any other attempted assignment is void.
20.3 Force majeure
Neither party is liable for any delay or failure to perform, other than a payment obligation, caused by events beyond its reasonable control, including natural disasters, acts of government, war, terrorism, labor disputes, failures of utilities or the internet, and failures of Third-Party Services.
20.4 Notices and electronic communications
Notices to Auto Lab must be sent to hello@auto-lab.ai. Auto Lab may give notices to you by email to the address associated with your account or through the Service. You consent to receive communications from us electronically and agree that electronic communications satisfy any legal requirement that a communication be in writing.
20.5 Export and sanctions
You will comply with all applicable export control and economic sanctions laws, and you will not access or use the Service, or permit it to be accessed or used, in or from any embargoed country or region or by any person on a restricted party list.
20.6 Relationship of the parties
The parties are independent contractors. These Terms do not create a partnership, joint venture, franchise, fiduciary, or employment relationship between the parties, and there are no third-party beneficiaries of these Terms.
20.7 Waiver, severability, and interpretation
A failure or delay in enforcing any provision is not a waiver of it. If any provision is held unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect. Headings are for convenience only, and the word “including” means “including without limitation.”
21. Contact
Questions about these Terms may be sent to Auto Lab AI, Inc at hello@auto-lab.ai.